Report the problem.
Verify the fix.
Give facilities and equipment work a visible owner, next action and verified outcome. Connect an unavailable room to booking rules, and keep equipment assignment, return and repair history together.
Plan your pilot2 business modules · scope and pricing agreed before setup
The work your team
can follow in Atria.
Connect the reported issue to the resource and the people who need the outcome. Choose the relevant workflows, then verify the roles, systems and outcomes in your pilot.
Facilities and maintenance
Triage, assignment, work status, evidence, resolution and reopening; unsafe resources can be blocked and restored.
What this helps you do
Connect a reported room fault to booking availability and the people affected.
Available actions
Assign; Triage; Start work; Waiting for input; Resolve; Reopen; Confirm resolution; Add comment; Escalate; Withdraw request; Mark resource unavailable; Verify resource restored.
Scope to check: No industrial maintenance costing, parts inventory, sensor diagnostics or contractor dispatch.
Assets and equipment
Track equipment custody, assignment, loan, return, condition, repair and retirement.
What this helps you do
Keep equipment handoff evidence with the employee service process.
Available actions
Assign equipment; Record return; Send for repair; Verify repaired; Retire asset.
Scope to check: No MDM, automatic discovery, remote wipe, depreciation or full CMDB.
A room is unavailable until someone verifies restoration
An employee reports a room fault with useful context and, where permitted, a photo attachment. An authorized operator marks the resource unavailable, preventing new bookings and alerting affected bookers. The work is assigned and resolved with evidence. A separate restoration action checks that the resource is ready to use again. Asset repair has its own history and does not silently change equipment custody.
Capture a usable request
Record the problem, location, resource and urgency. Ask for clarification before sending someone to diagnose an unclear issue.
Make ownership visible
Assign the work, track waiting and active states, and use recurring schedules for predictable facilities tasks.
Separate repair from verification
Retain resolution evidence, verify restoration and allow reopening. Track asset returns and repair completion as explicit actions.
Make the next action clear.
Keep the outcome verifiable.
Test the process
your people will use.
A feature list starts the conversation. A focused pilot checks the actual roles, accounts, exceptions and result.
Facilities requests: from a reported problem to a verified resolution- Blocking a room prevents new bookings and preserves affected reservation records.
- Resolution and resource restoration have appropriate evidence.
- Recurring work produces one owned case per intended occurrence.
- Equipment custody, booking and repair remain distinct records.
Clear scope.
A useful next step.
What can employees report?
The facilities module supports native requests with context, assignment, comments, escalation, resolution, reopening and confirmation. Workspace permissions govern who can read and act on the record.
Can a broken room stop new reservations?
Yes. An authorized facilities action can mark the linked resource unavailable. Existing bookers are alerted; Atria does not silently move their meetings to another room.
Can we schedule recurring facilities work?
Yes. Recurring schedules generate ordinary owned work cases with relative deadlines and occurrence history. A scheduled run does not mark the work complete.
What equipment information can we track?
The asset module supports custody, assignment, loans, returns, condition, repair and retirement. Reserving a shared device is separate from assigning custody.
Can this replace our CMMS or device management?
That depends on the required functions. Atria does not provide industrial maintenance costing, parts inventory, sensor diagnosis, MDM discovery, remote wipe, depreciation or a full CMDB. Keep specialist systems where those capabilities matter.
How should we measure value?
Compare time to accepted ownership, operator effort, repeated clarification, reopened cases and verified restoration. A pilot should also prove permissions, unavailable resource behavior and recurring occurrence handling.